We can send records directly to:

• Owner(s) listed on pet’s account

• Anyone the owner gives us permission to send to

If you are a vet clinic, vet hospital, 501c3 shelter, 501c3 rescue or law enforcement, please note:

• Please have the owner fill out the records request form below and put your institution as the party to receive the records

• If you do not know the owner:

  • We can send owner contact information (Name/Phone/Email) to licensed healthcare professionals, law enforcement or public health authorities. This includes:

    • 501c3 Rescues

    • 501c3 Shelters

    • Veterinary Clinics

    • Veterinary Hospitals 

    • Police Departments

  • We can give rescues/shelters/clinic/hospitals/police the client’s contact information so that they may ask the client to personally request the pet’s medical history through our website designating the rescue/shelter/clinic/hospital’s email address as the place to send the records to

We cannot send records or owner contact information to:

• An individual PERSON requesting records that is NOT listed on the pet’s account — unless given permission by the owner

• Anyone NOT identified above as a licensed healthcare professional, law enforcement or public health authority — unless given permission by the owner

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Let's fetch those records! Fill out the records request form and you should receive your pet's records within 12 hours of submitting a request. If you need assistance, don't hesitate to reach out to our staff at healthypets@sopines.org or 601-544-5678.